Shipping policy

Shipping Policy

Effective Date: [08/08/23]

Thank you for choosing Nathan Guner Kinesiology! This Shipping Policy outlines the details of our shipping process when using Australia Post as the delivery service. Please review the information below before making a purchase. By placing an order with us, you agree to adhere to the terms and conditions outlined in this policy.

Processing and Handling Time

We strive to provide you with excellent service and ensure that your order is carefully prepared and packaged. Our standard handling time is 2 business days. This allows us to process your order, quality-check the items, and prepare them for shipping.

Please note that our handling time may vary during peak seasons, promotional periods, or unexpected circumstances. We appreciate your understanding in such cases.

 

Shipping Methods

We use Australia Post as our primary shipping carrier. Depending on your location and the shipping method you select at checkout, you can choose from the following shipping options:

1. Standard Shipping: Estimated delivery within [2-5] business days after the handling time.
2. Express Shipping: Estimated delivery within [1-2] business days after the handling time.

Please note that delivery times are approximate and may vary based on factors such as your location, public holidays, and unforeseen events that may affect the postal service.

Shipping Rates

Shipping rates are calculated based on the weight of your order, the shipping method you choose, and your delivery address. You can view the exact shipping cost for your order during the checkout process.

Order Tracking

Once your order has been shipped, we will provide you with a tracking number via email. This tracking number will allow you to monitor the progress of your shipment through the Australia Post website.

Shipping Restrictions

At this time, we only offer shipping within Australia. We do not currently ship internationally.

Address Accuracy

Please ensure that your shipping address is accurate and complete before finalising your order. We cannot be held responsible for orders delivered to incorrectly provided addresses. If you need to make any changes to your shipping address after placing your order, please contact our customer service as soon as possible.

Order Status and Support

If you have any questions or concerns regarding your order's shipping status, please don't hesitate to reach out to us.

We are here to assist you and provide updates on the status of your shipment.

Returns and Exchanges

For information about our returns and exchanges policy, please refer to our [Returns and Exchanges Policy] page.


me@nathanguner.com

0466 852 322
---